Director of International Student Services

Posted: 11/08/2021

Purpose: Develops and coordinates international student recruitment and outreach strategies, including communication with prospective, current and former international students. Develops working relationships with agents and higher education institutions, high schools, and other organizations likely to be contact points for the recruitment of international students.

Classification: Administration, Exempt/Non-Bargaining Unit
Level: I
Supervises: Appropriate students and hourly workers

Reports To: Senior Vice President of Student Services

Principal Working Relationships: Senior Vice President of Student Services, Dean of Student Success, Director of Recruitment, Academic Advisors/Counselors, Admissions Staff, Academic Support Services staff, Student Success Coach, Financial Aid staff, Athletic Director, Coaching Staff, Faculty, TRIO program staff, and students.

Major Responsibilities

  1. Actively pursues opportunities to host agents, schools, and prospective students to include campus and off-campus locations.
  2. Assists international students through initial and ongoing support activities in assimilating to the United States and integrating to the college and local community. 
  3. Understand and comply with all international, federal and state laws in international recruitment and onboarding of students.
  4. Follow all of the college’s regulations, procedures and guidelines.
  5. Maintain the confidentiality and privacy of all student records and sensitive information.
  6. Serve as the Primary Designated School Official (PDSO)and Alternate Responsible Officer (ARO) in capacities dealing with immigration, advising, processing and reporting in the Student and Exchange Visitor Information System (SEVIS) for International students. 
  7. Provides education on immigration policies, procedures and regulations to international students to assist them with maintaining their F-1 or M-1 Student Visa status. 
  8. Reviews and determines eligibility and admissions status of prospective international students.
  9. Advises students on the process of obtaining a student visa at the U.S Embassy and prepares appropriate documentation to obtain an F-1 or M-1 student visa. 
  10. Complete institutional reporting for internal and external sources related to international students.
  11. Serve as the primary campus resource for international student relations. 
  12. Remain current on developments in international education.
  13. Provides activities and events for international students.
  14. Serve as the primary international student advisor point of contact as an on-call basis to deal with critical situations, personal concerns, emergencies, conflicts and problems. 
  15. Work cooperatively with the Dean of Student Success, Director of Public Safety, faculty/staff and local authorities as appropriate.  
  16. Prepare and oversee the annual and long-range plans and the budget for the International Student Department.
  17. Serve as back-up to all Student Services functions.
  18. Create, maintain, report and make strategic decisions utilizing departmental statistics through the use of Colleague queries and other metric reporting.
  19. Develop key performance indicators and assess outcomes for institutional initiatives and activities concerning international student recruitment, success and retention. Report associated metrics and make data-driven decisions regarding plans and actions.
  20. Other duties as assigned.

Risk Management and Loss Prevention Activities 
  1. Actively participate in and carry out activities in support of the college Risk Management Program in a capacity appropriate to this position. 
  2. Monitor conditions, events and circumstances present in the college operation to avoid potential torts or injuries to students, staff, or the general public, then communicate observations to the appropriate supervisor and/or Risk Management Committee.
  3. Maintain a working knowledge of the college’s emergency procedures and how to operate emergency phone systems; including internal/external call boxes.

Minimum Necessary Skills, Experience, and Educational Background
  1. Bachelor’s degree required.  Master's degree in Education, Student Personnel Services, Counseling or related field preferred.
  2. Familiarity with college international recruitment requirements; preferably at the community college level.
  3. Experience with supervision, budgets and international student recruitment preferred.
  4. Must be able to communicate effectively with persons of diverse backgrounds and understand influence of culture, heritage and economic disadvantage on program participants.  
  5. Must be able to perform duties in an effective and ethical manner to assure that job duties are met within guidelines of policies, procedures and regulations.
  6. Spanish or French proficiency preferred.
  7. Valid driver's license required.
  8. Must possess, be able to obtain, and maintain a United States Passport.
  9. Must be on call, occasional nights, weekends required. 
  10. National/International travel as required. 
  11. Basic working knowledge of personal computer software including word processing, data base management and spreadsheets.
  12. Maintain confidentiality.
Physical Requirements to Perform Job Functions 
  1. Basic dexterity skills (computer work, keyboarding, telephoning)
  2. Occasional lifting (20lbs. or less).
  3. The specific motor skills and sensory perception to effectively interact   with staff and students.
  4. Vision, with/without correction.

This is a security sensitive position and will require a background check as a pre-employment qualifier.